Frequently Asked Questions
Q- Do I need a membership for Personal Training?
Answer: NO, You only pay for PT in packages or set up as a direct debit through our EZIdebit. There are no hidden fees, long contracts or get out fees. You just need to give us 24hr notice in order to not forfeit your PT session or to cancel your PT sessions permanently.
Q - Why pick a Private Studio over a gym?
Answer: If you are not confident in a gym and unsure of how to use weights, how to correctly perform each exercise, then a Private Studio is the way to go. Its personal, it's 1 on 1, no fighting for equipment and your Personal Trainer is solely there for you with no interruptions.
Q- Is it child friendly?
Answer: Unfortunately we do not have a creche for members to use, however if you are here for a group session under our trainers and your child can sit quietly, they are welcome to sit at the front desk, we do not mind. Parents are responsible for their child's needs at all times. No food to be brought to the Gym for the safety of any child who may have allergies. A Water bottle is fine.
Q- Do you charge a membership fee on PT?
Answer: No, you can start with the trial pack, then go to single PT sessions (set up on EZIdebit) or pre-pay PT packs. you do not need to be a member in order to access Personal Training.
Q- What if I go on holiday?
Answer: We have a 2wk hold once a year that can be used. If something happens to you due to ill health or accident, a doctors certificate needs to be provided so we can put your membership on hold.
Q- What happens if I don't have enough money in my account on my payment day?
Answer: EZIdebit have a $9.90 failed payment fee which will be charged on your next payment day
Q- Do you have lock-in contracts?
Answer: No we do not, we only ask 30day notice of cancellation. No exit fee or other hidden fees.